Sorry to hear that you would like to cancel your order. You can log in to your account and cancel the order yourself. Just for feedback, please do let us know what caused you to cancel your order, this will help us improve in the future.

We offer a 30-day return policy on all our products, for all unused and unworn items, no questions asked. If you’re not satisfied with the items you have received, please write to us an mail at hello@rajasthanrugs.com and we are happy to help! Please note that the items must be returned in their original packing and should not have been used. GIVA reserves the right to process refunds after checking the returned items. No returns will be accepted after 30 days.

Sorry to hear that you would like to return the product. To return the product, just drop us an email at hello@rajasthanrugs.com stating that you would like to return the product, along with the product images, and we will arrange a reverse pick up for you. Reverse pick up takes about 72 hrs and once it is done, we will initiate your refund. Please note that it may take 4-6 working days for the refund to be processed.

We understand that you might have purchased the jewellery as a gift or would otherwise like to deliver it by a specific date. Please note that we will try our best to deliver your orders in time, but in some cases, there might be some delays. Delivery on a specific day or before a specific date can be attempted from our side on the best effort basis, but these are not assured services. Please place the order and instantly send an email to hello@rajasthanrugs.com with your order number and expected delivery date.

If your order has not yet been picked up from our warehouse, we can definitely change your delivery address. Just reach out to us on any of our support channels and we will do our best to help! If the order has already been dispatched, there is very little we can do to update the address. If we have already shipped your order, we will call back the order and send you a new package from our side.

Once the order is shipped, changing the address might not be possible. In this case, we would request you to take delivery at the initial address. If that is not possible, we will call back your initial order and send out a fresh one to the updated address.

We work with all leading delivery partners and most of them will give you a call before delivering the order. However, this is not something that we can vouch for, since there are third-party delivery agents involved.

Sorry to hear that you have received an empty box. This can happen either on account of tampering by the delivery personnel or an operations error at our end. Regardless, if you receive an empty box, please reach out to us ASAP with the images of the box and your order number and we will ship out a replacement to you from our side.

If your order is not yet shipped, we can hold on to your order. Please send us a reminder on when you would like us to ship it and we will move accordingly. Otherwise, if the order is already in transit, we will request the shipping partner to hold it for you for a few days and reattempt delivery, however, please note this is not an assured service. Alternatively, you can ask your neighbour/security to keep the parcel on your behalf.